A SAFE EXPERIENCE EVERY VISIT: COVID-19 UPDATES

At Auto West group, our number one company value is putting customers first, so your health & safety as well as your investment is our top priority. Please use this page to learn how we adapted the way we do business to provide you a safe and comfortable experience at our dealerships.

Should you have any questions, call us at 604-273-2217 or visit this page and select the store you wish to contact.

Please read below to see how we can help you remain safe and mobile on the road.

SAFE & CONTACTLESS SERVICE APPOINTMENTS.

The Auto West BMW and MINI Richmond Service Departments are currently open Monday to Saturday (8 AM to 6 PM), and offering safe and touch-free appointments. We remain committed to providing repairs and maintenance for your vehicle to ensure your safety on the road.

We understand this is still a critical time during the pandemic, as such, we want to assure you we have continued to practice health & safety measures at our store to keep you and our staff safe. This is what we have put in place:

Vehicle interior protection measures (e.g. steering wheel, seat covers)
Clean & disinfect high-touch surfaces
Valet pick-up and drop-off available (please contact us for more details)
Online appointment scheduling on our website
Express self check-in kiosk in our Service Drive Thru
Remote payment options
Masks are required and worn by all staff and clients inside the store
6 feet social distancing maintained at all times during check-in or service consultation

Book your safe & touch-free appointment now: Visit autowestbmw.com or minirichmond.ca to book online or over the phone.

SAFE & CONTACTLESS CAR SHOPPING.

At Auto West Group, we commit to providing a safe, seamless and comfortable car buying experience for our clients. Whether you want to shop from the comfort of your home or you wish to visit us in-store, we will accommodate your preference.

AT-HOME TEST DRIVE, SHOWROOM APPOINTMENT, OR COMPLETELY VIRTUAL.

For your ultimate convenience, we can bring the Test Drive to you, or you can visit us in-store. Either way, we recommend you to book your appointment ahead of time so we can prepare the vehicle for a clean and safe test drive. Here are some steps to help you start your shopping journey:

Browse our inventory on the dealership website.
Use our online shopping tools to start customizing your payments, submit a credit app, request a trade-in valuation, and more.
Request an appointment via email, phone or Live Chat.
Meet our Sales Consultant with a safe 6 feet social distance.

All high-touch surfaces in the showroom and vehicles are disinfected for you and the next person. Steering wheel and seat covers are available. Health & Safety protocols are followed as outlined in the below section.

If you wish to shop and meet us virtually, we can set up a phone or video call or simply communicate via email. We can still show you the vehicle and go through all the details as if you were at the store!

IS YOUR LEASE EXPIRING?

Get in touch with our Lease & Finance Specialist to learn about your options. Call 604-303-8110 or email [email protected] to find out how we can help. You can also click here to learn about Lease Maturity Options.

STORE HOURS.

We remain open for business and have enhanced our services and implemented health & social distancing protocols to better support you. But please note, in consideration of the rapidly evolving changes we are experiencing due to COVID-19, we may need to adjust our business hours and way of doing business temporarily with no or little notice.

Here are the current store hours at our following locations:

AUTO WEST BMW.
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SALES.
Monday to Thursday – 9:00 AM to 7:00 PM
Friday & Saturday – 9:00 AM to 6:00 PM
Sunday – Closed

SERVICE & PARTS.
Monday to Saturday – 8:00 AM to 6:00 PM
Sunday – Closed

MINI RICHMOND
_____________________
SALES.
Monday to Thursday – 9:00 AM to 7:00 PM
Friday & Saturday – 9:00 AM to 6:00 PM
Sunday – Closed

SERVICE & PARTS.
Monday to Saturday – 8:00 AM to 5:30 PM
Sunday – Closed

HEALTH & SAFETY PROTOCOLS.

We want to assure you we have continued to take the necessary steps across all departments to help support the health and well-being of our customers and staff. As such, the following measures are in place and practiced:

Increased janitorial services, paying extra attention to frequently touched areas like, door handles, workstations, and guest lounge tables, counters and drinks machines
Masks/face coverings are required and worn by all staff and clients inside the store
Hand washing procedures and 6 feet social distancing are strictly enforced
Sanitizing products are available for customers to use in-store
All of our employees are under instruction to sanitize their workstations after every client interaction
Service, showroom, and test drive vehicles and keys are wiped down before and after use (e.g. door handles, steering wheel, shift knob, parking brake)
Protective covers are put on high touch areas in the vehicle
Any staff member travelling or recently returned from their travels will be/has been quarantined in accordance with Government regulations
Any staff or clients with flu-like symptoms are not to enter the store premises, and asked to stay at home in accordance with Government regulations

TRUSTED RESOURCES.

We will continue to keep you up-to-date with any related changes at our dealerships that may affect you. We are closely monitoring and following the guidance of the Public Health Agency of Canada, BC Government, and the World Health Organization, to ensure we are doing our part to keep you and our communities safe.

Here are some resources to help keep you and others safe and informed:

We want to thank you for your support and understanding and genuinely ask that you take care of yourself and those around you during this challenging time.

Be kind, stay safe, and let’s work together to be stronger.