We’re Here For You: Our Response to COVID-19 - Learn More >

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WE’RE HERE FOR YOU: OUR RESPONSE TO COVID-19

At Auto West group, our number one company value is putting customers first, so your health & safety as well as your investment is our top priority. With the rapid and ongoing changes we are experiencing due to COVID-19, we have enhanced our services at our dealerships to ensure you and your car are taken care of and the quality of your experience with us remains unchanged during this challenging time.

We understand you may be busy working from home, taking care of the kids, or doing your part by practicing social distancing. Please read below to see how we can help you remain safe and mobile on the road.

YOUR NEXT SERVICE APPOINTMENT IS TOUCH-FREE.

The Auto West BMW and MINI Richmond Service Departments are currently open Monday to Saturday (8 AM to 6 PM), and now offering safe and touch-free appointments. We remain committed to providing repairs and maintenance for your vehicle to ensure your safety on the road.

We understand this is a challenging time for all, so we have enhanced our procedures for your convenience and safety. Learn all about it here:

  • We use gloves and steering wheel and seat covers
  • Disinfect all touched surfaces
  • Provide pickup/drop-off service with our valet team to reduce contact
  • 6 feet social distancing maintained at all times during check-in or service consultation

Book your safe & touch-free appointment now: Visit autowestbmw.com or minirichmond.ca to book online or over the phone.

Should you have any questions, please call us during our business hours. We thank you for your patience and understanding during this difficult time.

SAFE & TOUCH-FREE CAR SHOPPING.

At our dealerships, we’ve adapted the way we do business to better support you during this time—we will keep you safe and mobile! Our sales procedures are enhanced to offer you a safe and convenient shopping experience. It can work in two ways, learn how:

1) AT-HOME TEST DRIVE OR PRIVATE SHOWROOM APPOINTMENT.

Our showroom is available by appointment only, so you can view or test drive your future BMW or MINI. Alternatively, we can bring the test drive to you.

  • Browse our inventory on the dealership website or learn about the latest BMW models in our Virtual Showroom.
  • Check our business hours at autowestbmw.com or minirichmond.ca.
  • Request an appointment via email, phone or Live Chat.
  • Meet our Sales Consultant with a safe 6 feet social distance.
  • We can also bring the test drive to you! Please let us know.

All surfaces in the showroom and vehicles are disinfected for you and the next person. Steering wheel and seat covers are used for all vehicles.

2) VIRTUALLY AT HOME.

In the comfort of your own home, you can view the car and get all the answers to your BMW/MINI questions.

  • Browse our inventory on the dealership website or learn about the latest BMW models in our Virtual Showroom.
  • Request a Virtual Product Presentation via email, phone or Live Chat.
  • Our Sales Consultant will set up a Video Call: walk you through the vehicle, quotes, available inventory.
  • If you don’t wish to do Video, we would be happy to just talk over the phone/email.
  • Receive a trade-in value if applicable, we welcome all makes and models.
IS YOUR LEASE EXPIRING?

Call or email us to learn how we can help you.

We understand this is a challenging time for everyone. We assure you, at our dealerships we’ve updated our procedures to ensure the safety and health of our clients and employees  Should you have any questions, please call us during our business hours.

STORE HOURS.

We remain open for business and have enhanced our services and implemented health & social distancing protocols to better support you. But please note, in consideration of the rapidly evolving changes we are experiencing due to COVID-19, we may need to adjust our business hours and way of doing business temporarily with no or little notice.

Here are the current store hours at our following locations:

AUTO WEST BMW.
________________________

SALES.
Monday to Thursday – 10:00 AM to 7:00 PM
Friday & Saturday – 10:00 AM to 6:00 PM
Sunday – Closed

SERVICE & PARTS.
Monday to Saturday – 8:00 AM to 6:00 PM
Sunday – Closed

MINI RICHMOND
_____________________
SALES.
Monday to Saturday – 10:00 AM to 6:00 PM
Sunday – Closed

SERVICE & PARTS.
Monday to Saturday – 8:00 AM to 5:00 PM
Sunday – Closed

HEALTH & SAFETY PROTOCOLS.

We want to assure you we have taken necessary steps to help support the health and well-being of our customers and staff. As such, we have put in place the following measures.

  • Increased janitorial services, paying extra attention to frequently touched areas like, door handles, workstations, and guest lounge tables, counters and drinks machines
  • Sanitizing products are available for customers to use in-store
  • All of our employees are under instruction to sanitize their workstations after every client interaction
  • Customer lounge and all other customer touch points are sanitized every hour
  • Service, showroom, and test drive vehicles and keys are wiped down before and after use (e.g. door handles, steering wheel, shift knob, parking brake)
  • Protective covers are put on high touch areas in the vehicle
  • Any staff member travelling or recently returned from their travels will be/has been quarantined in accordance with Government regulations
  • Any staff or clients with flu-like symptoms are not to enter the store premises, and asked to stay at home in accordance with Government regulations
  • Hand washing procedures and 6 feet social distancing are strictly enforced

TRUSTED RESOURCES.

We will continue to keep you up-to-date with any related changes at our dealerships that may affect you. We are closely monitoring and following the guidance of the Public Health Agency of Canada, BC Government, and the World Health Organization, to ensure we are doing our part to keep you and our communities safe.

Here are some resources to help keep you and others safe and informed:

We want to thank you for your support and understanding and genuinely ask that you take care of yourself and those around you during this challenging time.

Be kind, stay safe, and let’s work together to be stronger.