A SAFE EXPERIENCE EVERY VISIT: COVID-19 UPDATES
At Auto West Group, our number one company value is putting customers first, so your health & safety as well as your investment is our top priority. Please use this page to learn how we adapted the way we do business to provide you a safe and comfortable experience at our dealerships.
Should you have any questions, call us at 604-273-2217 or visit this page and select the store you wish to contact.
Updated on: July 1, 2021.
HEALTH & SAFETY PROTOCOLS.
As BC transitions through the different steps of the restart plan, we want to assure you we have continued to take the necessary steps across all departments to help support the health and well-being of our clients and staff. As such, the following measures are in place and practiced:
- Staff will continue to wear masks when interacting with clients, and maintain a safe social distance where appropriate.
- Proper hygiene for all staff: washing hands frequently, and sanitizing hands, workstations and common areas.
- Hand sanitizing stations are still available throughout the dealership for client and staff use.
- Protective barriers in the reception areas remain in place as recommended by our local health authority.
- All of our employees are required to complete a Daily Health Check questionnaire before entering the workplace.
- Daily janitorial services, paying extra attention to frequently touched areas like, door handles, workstations, and guest lounge tables, counters and drinks machines.
- Service, showroom, and test drive vehicles and keys are wiped down before and after use (e.g. door handles, steering wheel, shift knob, parking brake).
- Protective covers are put on service vehicles (e.g. steering wheel, seat covers).
- Any staff member travelling or recently returned from their travels will be/has been quarantined in accordance with Provincial Health guidelines.
- Any staff or clients with flu-like symptoms are not to enter the store premises, and asked to stay at home and get tested in accordance with Provincial Health guidelines.
SAFE SERVICE APPOINTMENTS.
The Auto West BMW Service Department is open Monday to Saturday (8 AM to 6 PM) and MINI Richmond Service from 8 AM to 5PM. We offer safe and limited-contact appointments, and remain committed to providing repairs and maintenance for your vehicle to ensure your safety on the road.
In addition to the above Health & Safety Protocols, we also offer the following services to ensure your experience with us is comfortable and convenient:
- Valet pick-up and drop-off available (please contact us ahead of time to arrange)
- Executive Shuttle and courtesy cars available
- Online appointment scheduling on our websites
- Express self check-in kiosk in our Service Drive Thru
- Remote payment options
Book your safe service appointment now: Visit autowestbmw.com or minirichmond.ca to book online or over the phone.
SAFE & LIMITED-CONTACT CAR SHOPPING.
At Auto West Group, we commit to providing a safe, seamless and comfortable car buying experience for our clients. Whether you want to shop from the comfort of your home or you wish to visit us in-store, we will accommodate your preference every step of the way.
AT-HOME TEST DRIVE, SHOWROOM APPOINTMENT, OR COMPLETELY VIRTUAL.
For your ultimate convenience, we can bring the Test Drive to you, or you can visit us in-store. Either way, we recommend you to book your appointment ahead of time so we can prepare the vehicle for a clean and safe test drive. Here are some steps to help you start your shopping journey:
- Browse our inventory on the dealership website.
- Use our online shopping tools to start customizing your payments, submit a credit app, request a trade-in valuation, and more.
- Request an appointment via email, phone or Live Chat.
- Meet our Sales Consultant with a safe social distance.
All high-touch surfaces in the showroom and vehicles are disinfected for you and the next person. Steering wheel and seat covers are available. Health & Safety protocols are followed as outlined in the above section.
If you wish to shop and meet us virtually, we can set up a phone or video call or simply communicate via email. We can still show you the vehicle and go through all the details as if you were at the store!
IS YOUR LEASE EXPIRING?
Get in touch with our Lease & Finance Specialist to learn about your options. Call 604-303-8110 or email [email protected] to find out how we can help. You can also click here to learn about Lease Maturity Options.
STORE HOURS.
Here are the current store hours at our following locations:
AUTO WEST BMW.
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SALES.
Monday to Thursday – 9:00 AM to 7:00 PM
Friday & Saturday – 9:00 AM to 6:00 PM
Sunday – 11:00 AM to 5:00 PM
SERVICE & PARTS.
Monday to Saturday – 8:00 AM to 6:00 PM
Sunday – Closed
MINI RICHMOND
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SALES.
Monday to Thursday – 9:00 AM to 7:00 PM
Friday & Saturday – 9:00 AM to 6:00 PM
Sunday – 11:00 AM to 5:00 PM
SERVICE & PARTS.
Monday to Saturday – 8:00 AM to 5:00 PM
Sunday – Closed
TRUSTED RESOURCES.
We will continue to keep you up-to-date with any related changes at our dealerships that may affect you. We closely monitor and follow the guidelines set out by the BC Government and WorkSafeBC to ensure we are doing our part to keep you and our communities safe.
Here are some resources to help keep you and your loved ones safe and informed:
With our collective efforts we have come a long way to keep our family & friends and communities safe! We want to thank you for your ongoing support and understanding.
Be kind, stay safe, and let’s continue to work together.