Auto West Group

Customer Testimonials

  • “Truly AWESOME service!!! From top to bottom. Thank you all!!!”
  • “I was very impressed with your service provided for my Service Call. Arvir was very professional and made sure that I was taken care of while my vehicle was being serviced. He ensured that I was advised and contacted throughout the service and assisted me in finding information that I requested. I have owned a BMW Vehicle for the last 5 years and have been in many service calls over that time. This experience was by far the best. The courtesy vehicle that was provided to me was clean and I had no issues with it. I wanted to thank you and your service team for a wonderful experience and I will definitely come back for any issues I have in the future. Great job!”
  • “I was very satisfied with the service level provided by Larry Lai. Every aspect of my service exceeded my expectations.”
  • “Thank you for an excellent service. Kyle, who was my contact , was polite, reassuring and communicated the timeline extremely well. Very impressed with the overall experience.”
  • “Service was great from the moment I drove in the shop. Supposed to be a regular 90 mins service, but the team did it for me in less than one hour with car wash because I was in a rush. I’m impressed.”
  • “The service was impeccable as usual. PJ and Derek are great!”
  • “As always outstanding service!”

  • I can easily say that the young man that has taken care of me and my new MINI ranks at the top of gentility, knowledge and effectiveness. I have taken my new Cooper S Countryman to your dealership on occasion, and each time Mr. Penafuerte was careful to explain why and/or what would be required to service my car. He was not only polite, he was very quick to smile and keep eye contact. He provided information to me when I inquired as well as maintained a very personable presence offering to be helpful in all of my queries.
  • My son gifted me with this car and I am more than grateful to him for having me look at a MINI, as beyond a fun car to drive and keep me young, it is truly a great performance car on the road and highways. Mr. Penafuerte reflects wonderfully on your dealership and stewardship and I have spoken of both on many occasions to my friends and to strangers who continue to ask me about my Countryman.
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