I can easily say that the young man that has taken care of me and my new MINI ranks at the top of gentility, knowledge and effectiveness. I have taken my new Cooper S Countryman to your dealership on occasion, and each time Mr. Penafuerte was careful to explain why and/or what would be required to service my car. He was not only polite, he was very quick to smile and keep eye contact. He provided information to me when I inquired as well as maintained a very personable presence offering to be helpful in all of my queries.
My son gifted me with this car and I am more than grateful to him for having me look at a MINI, as beyond a fun car to drive and keep me young, it is truly a great performance car on the road and highways. Mr. Penafuerte reflects wonderfully on your dealership and stewardship and I have spoken of both on many occasions to my friends and to strangers who continue to ask me about my Countryman.