Customer Testimonials

  • "Truly AWESOME service!!! From top to bottom. Thank you all!!!"
     
  • "I was very impressed with your service provided for my Service Call. Arvir was very professional and made sure that I was taken care of while my vehicle was being serviced. He ensured that I was advised and contacted throughout the service and assisted me in finding information that I requested. I have owned a BMW Vehicle for the last 5 years and have been in many service calls over that time. This experience was by far the best. The courtesy vehicle that was provided to me was clean and I had no issues with it. I wanted to thank you and your service team for a wonderful experience and I will definitely come back for any issues I have in the future. Great job!"
     
  • "I was very satisfied with the service level provided by Larry Lai. Every aspect of my service exceeded my expectations."
     
  • "Thank you for an excellent service. Kyle, who was my contact , was polite, reassuring and communicated the timeline extremely well. Very impressed with the overall experience."
     
  • "Service was great from the moment I drove in the shop. Supposed to be a regular 90 mins service, but the team did it for me in less than one hour with car wash because I was in a rush. I'm impressed."
     
  • "The service was impeccable as usual. PJ and Derek are great!"
     
  • "As always outstanding service!"

I can easily say that the young man that has taken care of me and my new MINI ranks at the top of gentility, knowledge and effectiveness. I have taken my new Cooper S Countryman to your dealership on occasion, and each time Mr. Penafuerte was careful to explain why and/or what would be required to service my car. He was not only polite, he was very quick to smile and keep eye contact. He provided information to me when I inquired as well as maintained a very personable presence offering to be helpful in all of my queries.

My son gifted me with this car and I am more than grateful to him for having me look at a MINI, as beyond a fun car to drive and keep me young, it is truly a great performance car on the road and highways. Mr. Penafuerte reflects wonderfully on your dealership and stewardship and I have spoken of both on many occasions to my friends and to strangers who continue to ask me about my Countryman.

  • "We picked up our car last Friday and wanted you to know what a great experience it was. Eric’s service was the best I’ve ever had at a car dealership, and the condition and presentation of the car were perfect. I will definitely recommend Eric and Auto West to friends and family."
     
  • "I had required some service to my vehicle and I want to thank Auto West Infiniti for the way they treated me! They were courteous and got me on my way so quickly. Both Jamie and Michael listened to my concerns and got me back on the road without any fuss. They even cleaned my car! I love the service they provided!"
     
  • "I wanted to send you this email to recognize the efforts Jamie has put forth with customer service. My experience with Jamie has always been friendly, knowledgeable, and is great with follow up. He is always in a positive, friendly and happy mood, and honestly it makes a world of a difference. I hope you will take the time to recognize him amongst his fellow colleagues as he is the role model every service advisor/customer relations representative should be."
     
  • "I would like to personally thank you, it's amazing how u handle the situation in such professional manner, problem solving in such a short time, I don't think I ever encounter someone who is such positive & helpful as you. So far my experience with Auto West Infiniti group it's been amazing. I really appreciate all u have done at the end even thought it wasn't what I original planned out, but I'm glad it's been resolved. I will highly recommend your group to everyone I know and look forward to do business with you in the future."
     
  • "We picked up our car last Friday and wanted you to know what a great experience it was. Eric's service was the best I've ever had at a car dealership, and the condition and presentation of the car were perfect. I will definitely recommend Eric and Auto West to friends and family."
     
  • "We just got home with our new Infiniti and we could not be happier. Not only thrilled with the product but we were both impressed with your amazing level of service...again! Our deal was quick and easy and exactly what I expected from you."
     
  • "I had required some service to my vehicle and I want to thank Auto West Infiniti for the way they treated me! They were courteous and got me on my way so quickly. Both Jamie and Michael listened to my concerns and got me back on the road without any fuss. They even cleaned my car! I love the service they provided!"
     
  • "I wanted to send you this email to recognize the efforts Jamie has put forth with customer service. My experience with Jamie has always been friendly, knowledgeable, and is great with follow up. He is always in a positive, friendly and happy mood, and honestly it makes a world of a difference."